Our Use and Disclosure of Information
We collect, store and process your personal information on servers located in the United Kingdom. We use the information we collect about you in order 1) to provide our services 2) to provide customer service. We give access to individually identifiable information about our users only to those employees who require it to fulfil customer service requests.
Notification of Changes
This policy may be revised over time as circumstances demand. The date of the latest change will always appear at the top of this document.
Information About You From Third Parties
In order to protect ourselves and all our customers against fraud, we may verify with third parties any information you provide. In the course of such verification, we receive
personally identifiable information about you from such services.
Our Use of “Cookies”
“Cookies” are small files of data that may reside on your computer to allow us to recognise you as a Protia customer. If used these will only be accessible and readable by the Protia website.
Customer Service Correspondence
If you send us correspondence, including emails and faxes, we may retain such information in the records of your account. We will also retain customer service correspondence and other correspondence from Protia to you. We retain these records in order to measure and improve our customer service, and to investigate potential fraud and violations of UK law.
Disclosure to Third Parties
Protia will not sell or rent any of your personally identifiable information to third parties. Protia will not share any of your personally identifiable information with third parties except in the limited circumstances described, or with your express permission. These third parties are limited by law or by contract from using the information for secondary purposes beyond the purposes for which the information is shared.
Our Contacts with Protia Customers
We communicate with users on a regular basis via email and telephone to provide requested
services and to send information about important changes to our products and services, and to send notices and other disclosures required by law.