Complete Outsourced IT Support

For clients without in-house IT resources, acting as your full-time IT Support and management department, Protia takes complete responsibility of your network; managing all day-to-day IT related tasks – allowing you to concentrate on your business.   Our industry beating service level agreements cover every IT function securing ultimate reliability in your solution.  Opting for a full service contract provides a client with end-to-end dependability and confidence.  Every IT function is covered from first line user support to entire IT infrastructure management through long-term IT strategy.  We work primarily in Greater London, especially in the City of London but also throughout the UK  and worldwide for client’s international subsidiaries.  A client pays an agreed, fixed monthly fee, which gives you all the support you need, no hidden extras, no nasty surprises.

Unlimited onsite, telephone and remote support

  • Provided by our London (SW4) -based service desk
  • A truly unlimited telephone and remote IT support service delivered by an experienced team of Microsoft professionals
  • Available for offices and home workers
  • Full hardware support. Unlimited onsite support services for Greater London and the surrounding counties
  • A dedicated account manager. Responsible for ensuring every client receives a consistently high level of service and communication. Regular meetings ensure client / supplier synergy
  • 24/7 network monitoring.  We use Paessler’s PRTG, our preferred real-time network monitoring solution, allows us to monitor your entire network at every endpoint and junction
  • Scheduled services. Automated backup and anti-virus checks. Scheduled, managed software updates. Not just Microsoft but Adobe, Java and others including more specialist software packages
  • Service desk reports
  • Transparent monthly performance reports generated by your account manage


Includes
full access to other services and technologies.
Complete project management
IT consultancy
24/7 IT support
7 am IT support
IT manager support
Cloud-based services including Office 365, Exchange, SharePoint, Google Apps, Salesforce, Xero
Online data archiving specialists
C-mail enterprise Anti-spam solutions
3CX VoIP telephony
Skype for Business Video conferencing
Hyper-V and VMWare virtualisation

 

A smooth transition

Changing your IT support company is smooth and seamless.  Our IT Department will fully manage the transition of services from your existing IT supplier to IT Unlimited. We have 10 years experience working with small businesses who have moved to Protia from a sub-standard supplier because they were dissatisfied with substandard support levels and poor customer service. Experience a better standard of IT support and elevated service levels with Protia.